Privacy Policy

At Xthlete.in, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or communicate with us via WhatsApp or other channels.

1. Information We Collect

1.1 Personal Information: Name, phone number, email address, age, gender, sports participation details.
1.2 Communication Data: Messages sent to us via WhatsApp, email, or other platforms.
1.3 Usage Data: Pages visited, actions taken, browser/device information.
1.4 Payment Information: Processed securely via third-party gateways. We do not store card or banking details.

2. How We Use Your Information

2.1 Register athletes for events.
2.2 Facilitate communication between organizers and participants.
2.3 Send updates, confirmations, and support via WhatsApp.
2.4 Improve our platform experience and performance.
2.5 Comply with legal obligations.

3. WhatsApp Communication

We use WhatsApp to provide updates, answer queries, and offer support. By initiating communication with us on WhatsApp or providing your number for WhatsApp contact, you consent to:

3.1 The collection of your phone number and chat data.
3.2 The use of this data to support your requests and improve our services.
3.3 Communication of updates, reminders, and promotional content related to Xthlete events or services.

Some WhatsApp messages may be sent using approved templates or automation tools for reminders, registration confirmations, and service updates. These messages are reviewed for compliance and never include unsolicited promotions.

All WhatsApp-based communication is initiated either by the user or through explicit opt-in mechanisms on our website or platform. Xthlete.in maintains logs of such opt-ins in accordance with Meta’s WhatsApp Business Policy guidelines.

For more details on WhatsApp's data handling, refer to WhatsApp's Privacy Policy.

We do not sell or rent your data. We may share it with:

4.1 Event organizers (only when you register for their events).
4.2 Service providers who help us operate the platform (e.g., hosting, email, payment processors).
4.3 Legal authorities when required.

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified in advance via email or on our website before such a transfer takes place.

5. Your Rights

You have the right to:

5.1 Access, update, or delete your personal data.
5.2 Withdraw consent for communication.
5.3 Request deletion of your WhatsApp chat history with us.
5.4 Opt out of promotional messages.

Requests can be made via email to xthlete.in@gmail.com.

6. Data Retention

6.1 Event registration data: Up to 1 year post-event.
6.2 WhatsApp chat history: Up to 6 months unless requested for deletion earlier.
6.3 Support inquiries: Until resolved, or up to 90 days.

7. Data Security & Storage

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.

Your data may be stored on servers located in India or other jurisdictions with adequate data protection. We work with service providers who comply with applicable Indian and international data security laws.

8. Cookie Policy

We use cookies to enhance your experience on the platform. Cookies help us remember your preferences, provide personalized content, and analyze platform performance. You can choose to block or delete cookies, but doing so may affect your ability to use certain features.

Some cookies may be used for advertising or analytics purposes via third-party services. These third parties may have their own cookie policies, which we recommend reviewing.

9. Children's Privacy

We do not knowingly collect personal data from children under 13. Any such data will be deleted upon discovery.

10. Disclaimer

While we implement best practices and maintain strict security protocols, no online platform can guarantee absolute security. By using Xthlete.in, you acknowledge that you accept such inherent risks associated with digital platforms.

11. Policy Updates

This Privacy Policy may be updated from time to time. Updates will be posted on this page with the new effective date.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be resolved under the jurisdiction of the courts in Chennai, India.